FAQ

  • What exactly is Escape The Mystery Room?
  • Escape The Mystery Room is your chance to be a real-life detective.  You and your team are in a room for 50 minutes and you must find clues, solve puzzles and decipher hidden codes to Escape The Mystery Room.

  • Is Escape The Mystery Room scary?
  • No, it is fun for all ages.

  • Is Escape The Mystery Room physically challenging?
  • Absolutely not. Escape The Mystery Room is an activity for your mind and not your muscles.  Opening locks and boxes is about the extent of your physical activity. That is another reason why it is such a great team building activity.

  • Is Escape The Mystery Room wheelchair accessible?
  • Yes.

  • Is there a minimum age requirement?
  • No, detectives of all ages are welcome.  We have a variety of levels of difficulty, making it fun for all ages.  Detectives under the age of 14 must be accompanied by an adult.

  • Do I need to make reservations?
  • Reservations are highly recommended.

  • Will other people be in the room with us?
  • If you want to guarantee that you will have the room completely dedicated to your group, then you must book the entire room. There’s a good chance that others will participate with you, if you do not book the entire room. Having detectives you do not know join you, can lead to a successful and exciting experience.

  • Can you accommodate large groups?
  • Yes, we offer a variety of Corporate Team Building and Party Packages.

  • Can I bring outside food and/or drinks?
  • No. We do offer drinks in the lobby and food and drinks packages are available with special events. Please contact us for more information.

  • When should I arrive?
  • Please arrive 15 minutes prior to your scheduled reservation time.  This will ensure you have ample time to check in, read our rules and enroll in our VIP program.

  • What if I am late for my reservation?
  • Your time starts at the reserved time.  If you arrive past that you will still have the same ending time.  We have to respect the reservations of the others that have booked with us as well.  Please make sure to allow plenty of time for travel and parking so we can start your group on time.

  • What is the cancellation policy?
  • There are no refunds or cancellations.  If you contact us 48 hours prior to your reservation time, we will do our best to reschedule your reservation.

  • How do I get my pictures of our group after we finished Escape The Mystery Room?
  • Navigate to the Gallery on our website to find and download your photos.